Xbox One
Xbox One was released on 22 November.Facebook

Microsoft released its next-generation Xbox One on 22 November, but reports have surfaced that some customers are experiencing issues with connections.

The company has reportedly acknowledged that there were issues and has said that it is investigating the main reason behind it, CVG reported. 

"Microsoft can confirm that all online services have been restored. We are investigating the root cause of the disruption and will continue to keep customers updated as information becomes available," a Microsoft representative told Games Industry.

Cinema Blend reported that there were issues with "connecting and getting the mandatory day-one update," since without the update the new Xbox will be unable to do anything. The first such issue was noted by a gamer, Shaun Heenan from Australia, who posted the video link online.

(YouTube Courtesy: Shaun Heenan)

However, after 11 hours, the console managed to fix itself, he said, "And just like that the nightmare is over. 11 hours after I first plugged the console in, it has started working of its own accord, without me changing anything... What a relief," he said. 

Xbox One was also unable to read the disc for some users.

(YouTube Courtesy: Bernhard Schuller)

It must also be noted that these problems as of now are individual problems and are not indicative of being widespread.

No Surround Sound at Launch

Microsoft has confirmed that Xbox One will not be supporting Dolby Digital 5.1 surround sound through its optical out port at the time of launch. But it is being said that the surround sound will be available at a later date. 

The optical port in the Xbox One will output stereo sound, and is used commonly for surround sound for the 5.1-channel audio.

"Dolby Digital is coming post launch," Albert Penello, director of product planning at Microsoft said on NeoGAF. "This was a [software] scheduling issue pure and simple, and I know people are disappointed, but we will have it."

"Anyone with an HDMI receiver should be fine, as we pass the uncompressed 5.1 and 7.1 through HDMI as well as DTS. Even if you have a Dolby only HDMI receiver (which I'm not sure exists), you will still get 5.1 or 7.1 sound since those receivers should accept uncompressed surround," he added. "For the Dolby only headsets, my understanding is that these will work but you will only get stereo audio since we only pass Stereo and DTS through the optical port."