United Airlines is facing the heat again, and this time for cancelling the flight ticket of an Indian-origin man because he filmed an airlines employee during a dispute.
The 37-year-old man, Navang Oza, was refused entry on a flight to the West Coast after he began recording his altercation with the United Airlines employee on his cellphone.
Oza said he was checking in on Monday for a flight home to San Francisco from New Orleans when he complained about a United Airlines agent charging around $300 for his oversized luggage. Oza tried to reason with the employee saying he only paid a sum of $125 to check the same bag on the first leg of his trip, according to KNTV.
When he asked for an explanation behind the difference in charge, the employees turned a deaf ear. Oza then began to record the dispute with the agents.
I guess @united harassment isn't limited to the unfriendly skies. #unacceptable #united #lackofcustomerservice pic.twitter.com/A5P6A8XJjC
— Navang Oza (@Navang25) May 8, 2017
The clip shows a United Airlines employee pointing finger at Oza saying, "You did not have my permission to videotape."
The clip also shows her instructing another agent to cancel Oza's reservation. When he asked the agent as to why his reservation was being cancelled. The employee replied: "Because you did not have my permission."
"I was shocked because I didn't know she had the right to cancel my flight because I started recording," Oza said.
After a minute, the United Airline employee is also seen recording Oza. "I'll do the same thing," she said, pointing her smartphone at Oza's.
As Oza waited with his camera on to see the manager, the United agent called the airport police. He asked the police if he could keep on recording the incident, to which the officer replies: "Sir, you have the right to do whatever you want; it's a public space."
The video was later posted online by the California resident. Oza said he had to re -book his flight on a different airline.
United Airlines told KNTV that it was investigating the incident.
"The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened," United in a statement said.
