Rajalakshmi Soundarapandiyan, a seasoned Senior Product Manager, has built an impressive career through her expertise in Salesforce and e-commerce technologies. With a Master's in Computer Science and a Bachelor's in Electrical and Electronics Engineering, she brings a blend of technical knowledge and strategic leadership to her role. Certified as a Scrum Product Owner and Salesforce Sales Cloud Consultant, Rajalakshmi excels in managing product roadmaps, collaborating with cross-functional teams, and automating complex processes. Her work across diverse industries such as finance, education, and retail has driven significant operational improvements, cost savings, and enhanced customer satisfaction.
Throughout her career, she has led impactful projects at companies like iLink Solutions, Elementalents, and Cognizant, partnering with clients such as Scholastic, CIT Bank, and PepsiCo. Rajalakshmi's ability to transition legacy systems to modern platforms, optimize workflows, and integrate advanced technologies like APIs and Salesforce has played a pivotal role in driving revenue growth. Her leadership in digital transformation and product innovation continues to make her an asset.
A Visionary in IT Product Management
The TITAN Business Awards celebrate professionals who have shaped industries through innovation, leadership, and customer service. Rajalakshmi, known as Raji, was honored with the "Information Technology - Technical Professional of the Year" award for her transformative impact in IT product management. This category recognizes leaders who align complex customer needs with innovative product solutions, a skill that Raji has homed in projects like Scholastic Book Clubs, where she integrated Salesforce Commerce Cloud functionalities with business objectives to boost operations and customer satisfaction.
Her extensive experience in Salesforce, e-commerce, and API integration has consistently delivered results, ensuring that products meet evolving business needs and drive organizational growth.
From Academic Foundations to Global Influence
Raji's journey began in India, where she earned a bachelor's degree in electrical and Electronics Engineering at Madurai Kamaraj University, followed by a Master's in Computer Science from Alagappa University. Her technical expertise, combined with her project management and leadership skills, has propelled her through a series of increasingly challenging roles. At iLink Solutions, where she serves as Senior Product Manager, Raji aligns product roadmaps with the company's broader vision while managing cross-functional teams.
Her win at the TITAN Business Awards underscores her ability to turn innovative strategies into real-world success. Her leadership at Scholastic Book Clubs, specifically in Salesforce Commerce Cloud integration, was instrumental in this achievement.
What Sets Raji Apart?
Raji's leadership is marked by her ability to synthesize complex business requirements into strategic product solutions. Whether creating JIRA tickets or leading User Acceptance Testing (UAT), she ensures that every part of the product lifecycle is executed flawlessly. One of her most significant projects involved managing PayPal-related order completion within the checkout functionalities of Salesforce Commerce Cloud, ensuring a seamless user experience.
Her proficiency with data analytics and tools like Adobe Experience Manager (AEM) also distinguishes her as a leader in customer experience improvement. The TITAN Awards recognized these contributions, honoring her not just for day-to-day product management but for her ability to revolutionize processes and influence stakeholders.
The Impact of Her Leadership
Raji's leadership extends across various industries and roles. As a Product Owner at Elementalents LLC, she managed the B2B e-commerce product roadmap for SANY America, aligning business goals with customer needs. At CIT Bank, she spearheaded the transition from a retiring .Net system to Salesforce, ensuring a smooth shift in credit approvals and CIP process automation. Her experience in the payment sector with Cognizant also highlighted her ability to improve data flow efficiencies and align product strategies with regulatory requirements.
In each of these roles, Raji has proven herself as a visionary leader capable of driving products through their life cycle and improving business performance.
A Future Full of Potential
As Rajalakshmi continues to build on her impressive career, the world of IT can expect even more innovation and leadership from her. She has already demonstrated proficiency in Salesforce, CPQ, and API integrations. However, it is her human-centric approach to technology—one that focuses on creating solutions that matter—that truly sets her apart. The TITAN Business Awards recognized her for this exact reason.
For Raji, product management is not just about solving technical problems but about creating value for clients, colleagues, and end-users. Her consistent ability to exceed expectations cements her place as a forward-thinking leader in IT. Rajalakshmi's TITAN Award win is a proud moment for her and those who have had the privilege to work alongside her. The world of IT is undoubtedly better because of leaders like Raji.
