Did that anticipated Android Nougat update for your Nexus 5X ruin your mood? Well, at least now there is a fix for that, but it may require you to part ways from the LG handset.
LG is offering full refunds to all the users experiencing boot loop issues on their Nexus 5X after a software update rendered the phones useless back in September. The company hasn't made the announcement yet, but some Reddit users are reporting that LG is sending out emails to affected users in the U.S. offering full refunds.
"We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available," one user shared the email context on Reddit.
"To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday," the email continued.
When the boot loop issue was first reported in September, Google blamed the hardware of the Nexus 5X to be the root cause of the problem. At the time, the Android software maker asked the "very small number of users" that was affected by the issue to reach out to their place of purchase for warranty or repair options.
As it now appears, LG has since ran out of required parts to make the repair and thus offering full refunds to the affected users.
Currently, reports of full refunds to affected customers are limited to the United States, but the boot loop issue is a global occurrence. If you are based out of the States and wondering what is the next step to get your Nexus 5X back to normal, then be prepared for a similar refund option. It is wise to start looking for a new handset in the meantime as there are plenty of holiday sales going live all across the world.
