Indigo and GoAir lost market share in domestic air traffic in November 2015 as compared to October 2015, while national carrier Air India and budget airline SpiceJet gained.

Indigo's market share declined from 36.8% in October to 35.5% in November, while GoAir saw its share fall in a modest way, from 8.4% in October 2015 to 8.2% last month.

Air India gained from 15.5% in October 2015 to 16.2% in November 2015, while SpiceJet saw its market share go up from 12.8% to 13.3% in the relevant months, according to a ministry of civil aviation press statement released on Friday.

AirAsia and Vistara gained modestly while Air Costa witnessed a negligible decline.

Overall, all domestic carriers flew 73.22 lakh passengers in November 2015, up 24.65% from 58.74 lakh in November 2014 and 70.39 lakh passengers in October.

During the January to November 2015 period, domestic carriers flew 733.82 lakh passengers, an increase of 20.41% when compared to 609.43 lakh passengers in the corresponding period of last year. 

The On-Time Performance (OTP) of scheduled domestic airlines computed for the four metro airports - Bangalore, Delhi, Hyderabad and Mumbai - for each airline in November 2015 revealed that Vistara was the best at 91.5%, while Air India's OTP was 73.1%.

IndiGo's OTP was 82.2% while AirAsia's was 80.1%.

During November 2015, 857 passenger-related complaints were received. The number of complaints per 10,000 passengers carried in November was 2.8 against GoAir and 0.8% against Vistara, with the average at 1.2.

As for nature of complaints, 28.7% pertained to customer service, while baggage-related complaints were 19.4%. Staff behaviour constituted 8.3% of the complaints.

The overall cancellation rate of scheduled domestic airlines in November 2015 was 0.78%. 

The passenger load factor (PLF) during November 2015 was highest at 92.1% for SpiceJet, an improvement over its October 2015 figure of 90.7%.

Air India saw a decline in PLF in November 2015 at 74.6%, down from 81.7% in October.

During the April to November 2015 period, scheduled commercial airlines carried 548.36 lakh passengers, as compared to 455.63 lakh passengers during the corresponding period.

Meanwhile, regional carrier Air Costa, promoted by Vijayawada-based construction firm LEPL Group, has obtained permission to run flights across the country from the  the ministry of civil aviation. 

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