In the hyper-competitive business world, innovation is the oxygen that fuels success. To stay ahead of the curve, companies must recognize emerging technological trends and actively embrace them to revolutionize their industries. Founded 20 years back, Osource Global, ( https://osourceglobal.com/ ) a leading provider of B2B SaaS solutions and tech-enabled outsourcing services, has not only embraced but also leveraged tech trends to propel its growth and deliver exceptional value to its clients. Let's explore the strategic manoeuvres that have allowed Osource Global to navigate this dynamic terrain so skilfully.
1. Early Technology Adoption Mentality:
Osource Global has always believed in staying ahead of the curve. Recognizing the potential of emerging technologies, the company adopted an early adoption mentality. This approach enabled them to integrate cutting-edge solutions into their operations before they became mainstream.
Whether it's cloud computing, data analytics, RPA, and more, Osource Global has been quick to explore and implement these technologies to enhance efficiency and effectiveness.
2. Cloud Computing:
Cloud computing has been a game-changer for businesses worldwide, and Osource Global has fully embraced its potential. By migrating to the cloud, the company has gained access to scalable infrastructure and resources, allowing for greater flexibility and agility in its operations. The company's Onex suite of solutions is cloud-powered which makes data backup, disaster recovery, and business continuity easier and less expensive. Whether hosting applications, storing data, or enabling remote work, the cloud has empowered Osource Global to adapt to changing market dynamics swiftly.
3. Robotic Process Automation (RPA):
RPA involves automating routine, high-volume tasks traditionally performed by human employees. By leveraging RPA Osource Global increased its efficiency and accuracy as software robots handle repetitive tasks flawlessly and tirelessly, thus freeing up human employees to focus on higher-value activities. It improves the productivity of the automation of the software.
4. Data Security:
Osource Global undertakes robust data security measures and this is of paramount importance to the organisation. These include regular security audits and penetration testing to proactively identify any vulnerabilities. This is crucial in preventing security breaches. The data is encrypted to minimise the risk of unauthorised access. Also, the company undertakes regular employee training on data security best practices, so that suspicious activity if any, can be identified and reported.
5. Secured Hosting:
Osource Global offers its clients secured hosting options through Amazon Web Services (AWS) and Private Servers. AWS is the leading cloud computing platform that offers a wide range of secure hosting options and features like encryption, identity and access management to have granular control over access to resources - this ensures that only authorized users can access data. Also, it offers hosting of data on private servers to provide a high degree of control over the environment.
6. Conversational AI (Chatbot):
Conversational AI, also known as chatbots, are used to automate conversations with human users. Osource provides its discerning clientele with chatbots to provide 24/7 customer service, answer frequently asked questions, and even troubleshoot basic issues. This frees up human customer service representatives to handle more complex inquiries, thus improving overall customer satisfaction.
7. Location Based Services (IoT):
The Internet of Things (IoT) is revolutionizing the way we interact with the physical world. Osource leverages the application of IoT in Location-Based Services (LBS). By embedding sensors and connectivity within devices, businesses can track the location of assets and people in real time. This data can be used for a variety of purposes, including attendance management systems (HRMS), asset tracking (vehicles, equipment, valuable assets, etc.), supply chain management, personalized customer experiences, etc.
8. ML-based Input Handling:
In today's data-driven world, businesses grapple with a constant influx of information. Here's where Machine Learning (ML) steps in as a game-changer. Osource's ML-based input handling empowers the systems to continuously learn and adapt, transforming the way diverse inputs are handled.
Beyond efficiency, the other benefits are enhanced customer experience, improved data quality and reduced costs.
9. Optical Character Recognition (OCR):
OCR tech allows for extracting text from images, scanned documents, and even PDFs. Osource Global has integrated OCR with RPA systems to further automate tasks.
10. Generative AI:
The realm of Artificial Intelligence (AI) is constantly pushing boundaries, and generative AI is
emerging as a revolutionary force. Osource Global's application of Generative AI helps in producing
entirely new tailored content fuelling creative exploration for businesses.
Osource Global's journey of embracing and leveraging tech trends exemplifies its commitment to excellence and innovation. By adopting an early adoption mentality, customizing solutions with cloud computing, data analytics, RPA, and more, Osource Global, and fostering a culture of continuous innovation, Osource Global has positioned itself as a leader in the outsourcing industry. As technology continues to reshape the business landscape, Osource Global stands ready to embrace the opportunities that lie ahead, driving growth, and delivering value to its clients in the digital age.
